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Stakeholder Engagement

Grievance Mechanism

We have created this space to get your opinion and answer your questions and suggestions.
It is our priority for us to have a permanent and timely communication with all the neighbors and their organizations.

This mechanism is a formalized local system to accept, evaluate and resolve concerns from the community about the performance or conduct of the company, its contractors or employees. This type of mechanism offers communities an effective way to express concerns and achieve solutions, and promotes a mutually constructive relationship.

For any inquiries, questions or recommendations, please contact us through the following form:

Your inquieries are collected weekly and delivered to the corresponding area of the company to follow-up and response.

Our commitment is to provide an effective grievance mechanism to all our stakeholders.